Terms & Conditions

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These Terms and Conditions are the standard terms which apply to the provision of electrical services by Neil Campbell & Penny Campbell T/A NC Electrical (“the Trader”) to customers who require electrical services to be provided at their home. Please read them carefully and ensure that you understand and agree to them. If you have any questions, please contact us.

These Terms and Conditions apply only where the customer is a “Consumer” as defined by the Consumer Rights Act 2015.

1.1 In these Terms and Conditions, unless the context otherwise requires, the following expressions have the following meanings:

“Agreed Times” means the times which You and We agree for Us to have access to the Property to carry out and complete the Electrical Services as specified in the Agreement;

“Agreement” means the contract into which You and We will enter if You accept the booking appointment either/or quotation and includes details given in the quotation/email. The Agreement will incorporate, and be subject to, these Terms and Conditions;

“Business” means any business, trade, craft or profession carried on by You or any other person or organization;

“Consumer” means a “consumer” as defined by the Consumer Rights Act 2015, and in relation to these Terms and Conditions means an individual customer of the Trader who receives Electrical Services for their personal use and for purposes wholly or mainly outside the purposes of any Business;

“Deposit” means the deposit You may be required to pay Us in accordance with Clause 5;

“Electrical Services” means the electrical services We will provide as specified in the Agreement;

“Final Fee” means the total of all sums You must pay Us which will be shown on the invoice issued in accordance with Clause 6;

“Order” means Your initial request for Us to provide the Electrical Services as set out in Clause 4;

“Products” means the products required for the provision of the Electrical Services which We will supply (if any) as specified in the Agreement;

“Property” means Your home or the agreed property, as detailed in the Order and the Agreement, at which the Electrical Services are to take place including the site/s where work is to be carried out;

“Quotation” means the quotation We give to You in accordance with Clause 4 detailing the   services We will provide to You and the fees We will charge;

“Quoted Fee” means the fee set out in the Quotation which may change according to the actual work undertaken as set out in Clause 6 of these Terms and Conditions;

“Trader” means Us or Our employee who will be responsible for providing the Electrical Services;

“Visit” means any occasion, scheduled or otherwise, on which We visit the Property to provide the Electrical Services;

“We/Us/Our” means the Trader and includes all employees and agents of the Trader;

“You/Your” means a Consumer who is a customer of the Trader.

• 1.2  Any reference to “writing”, and any similar expression, includes a reference to electronic communication sent by e-mail or text message, or other electronic means.
• 1.3  Each reference to a statute or provision of a statute is a reference to that statute or provision as amended or re-enacted at the relevant time.
• 1.4 Each reference to “these Terms and Conditions” is a reference to these Terms and Conditions.
• 1.5 Each reference to a Schedule is a reference to a schedule to these Terms and Conditions.
• 1.6 The headings used in these Terms and Conditions are for convenience only and do not affect the interpretation of these Terms and Conditions.
• 1.7 Words signifying the singular number will include the plural and vice versa.
• 1.8 References to any gender will include any other gender.
• 1.9 References to persons, unless the context otherwise requires, include corporations.

• 2.1 We are a partnership.
• 2.2 We trade under the name Neil Campbell & Penny Campbell T/A NC Electrical. 
• 2.3 Our registered office is at: 3 Varnells Terrace, Hambleden, Henley on Thames, RG9 6SA.
• 2.4 Our VAT number is 372858459
• 2.5 We are registered with a recognised and authorised self-certification scheme the NICEIC.
• 2.6 We are regulated by NICEIC
• 2.7 We are a member of NICEIC and Which Trusted Traders.

• 3.1 If You wish to contact Us with questions or complaints, You may contact Us by telephone at 01491 598607 or by email at info@ncelectrical.uk.
• 3.2 In certain circumstances You must contact Us in writing (as stated in various Clauses throughout these Terms and Conditions). When contacting Us in writing You may use the following methods:
• 3.2.1 contact Us by email at info@ncelectrical.uk; or
• 3.2.2 contact Us by post at NC Electrical, 3 Varnells Terrace, Hambleden, Henley on Thames, RG9 6SA.

• 4.1 We accept orders for Electrical Services via telephone, email and website enquiry form.
• 4.2 When placing an Order You should set out, in detail, the Electrical Services required. Details required include the location and size of the Property, the number and type of rooms in which work is required and the type(s) of work required (e.g. wiring, installation of appliances etc.) 
• 4.3 Once the Order is complete and submitted to Us, We will prepare a Quotation and send it to You either by email or post. The Quotation will set out the required Deposit (if applicable) and fee (see Clauses 5 and 6).
• 4.4 If We decide that cannot accept your Order and provide a Quotation, We will inform You of this in writing or by telephone.
• 4.5 Before You accept the Quotation, You may make changes to the Order and may request changes to the Quotation by amending the Quotation to show the requested changes. We may then revise the Quotation to incorporate any or all amendments made to it by You.
• 4.6 You may accept a Quotation or, where applicable, a revised Quotation, in writing either by email or text referring to the quotation number. Quotations must be accepted before the expiry date. 
• 4.7 If You wish to make any change/s to Your Order after accepting the Quotation, please contact Us and We will tell You whether or not the change/s can be accommodated. We will tell You of any changes to the fees payable as a result. If possible We will provide a revised Quotation where We decide that We can accommodate the change/s that You requested. If this is not possible You will be charged our hourly rate as published at ncelectrical.uk/prices. You will need to accept the changes in fees in writing either by email or text, before any of the changes can be implemented. 
• 4.8 When You have send us written acceptance of the Quotation or, where applicable, the revised costs, and You have paid the Deposit (where applicable), a legally binding contract between You and Us will at that time come into effect requiring Us to provide the Electrical Services and for You to pay for them.

• 5.1 At the time of accepting the Quotation or not more than 7 calendar days thereafter, depending on the nature of the work and any specialist Products required in advance, We may require You to pay Us a Deposit. The Deposit will be 25% of the Quoted Fee We will not begin the Electrical Services until the Deposit is paid in full.
• 5.2 If You cancel the Electrical Services, We may retain some or all of the Deposit as set out in Clauses 11.

• 6.1 The Quoted Fee will include the price payable for the Electrical Services and for the Products that We estimate are required.
• 6.2 We will where reasonably possible use only the Products (and quantities of Products) set out in the Quotation and the Agreement; however if additional Products are required We will adjust the Final Fee to reflect this. We will keep any increases to a necessary minimum, will keep You informed at all times, and will not proceed without your written agreement.
• 6.3 If the price of Products or services that We need to procure increases during the period between Your acceptance of the Quotation and the Start Date, We will inform You of the increase and of any difference in the Final Fee. If You do not wish to accept the increase, You may cancel the Agreement by giving Us notice in writing and receive a full refund of all sums paid including, where applicable, the Deposit.
• 6.4 The Quoted Fee and the Final Fee are inclusive of any VAT chargeable. If the rate of any such VAT changes We will adjust the amount of VAT that You must pay.
• 6.5 We will invoice You when the Electrical Services have been completed.
• 6.6 You must pay any invoice within 14 days of receiving it, unless other terms have been agreed with Us in advance.
• 6.7 We accept the following methods of payment: Credit/debit card, including American Express; Cash; Cheque; Bank Transfer.
• 6.8 If You do not pay an invoice by the due date We may charge You interest on the overdue sum at the rate of 8% above the base rate of The Bank of England from time to time until payment is made in full. Interest will accrue on a daily basis from the due date until the actual date of payment, whether before or after judgment.
• 6.9 If You have promptly contacted Us to dispute an invoice in good faith, We will not charge interest while such a dispute is ongoing.

• 7.1 We will provide the Electrical Services in accordance with the specification set out in the accepted Quotation and in the Agreement (as may be amended by agreement in writing between You and Us from time to time).
• 7.2 We may provide sketches, plans, diagrams or similar documents in advance of carrying out the Electrical Services. Any such material is intended for illustrative purposes only and is not intended to provide an exact specification of the Electrical Services nor to guarantee specific results.
• 7.3 We will use reasonable endeavours to ensure that the Products We use match those chosen by You and are consistent throughout the Property (or relevant parts of the Property). There may be slight variations to the same Products as a result of differences between photographs, catalogues and other materials, and the Products themselves, or as a result of minor technical changes which will not impact your use of the Product in question. Product packaging may also vary. If different Products are required due to non-availability, We will not supply them without consulting with You first, in advance of commencement of the Electrical Services. If You do not wish to accept the alternative Products, You may cancel the Agreement and receive a full refund of all sums paid including, where applicable, the Deposit.
• 7.4 The responsibility (sometimes referred to as the “risk”) for the Products remains with Us until they have been delivered to You at which point it will pass to You. You will own the Products once We have received payment in full for them.
• 7.5 We will ensure that the Electrical Services are performed with reasonable care and skill and to a reasonable standard which is consistent with best trade practice.
• 7.6 We will ensure that We comply with all relevant codes of practice.
• 7.7 When channelling or drilling walls etc.. to allow for the Electrical Installation to be carried out, We will shallow back fill. Any necessary redecorating is the responsibility of You. We may instruct You to take reasonable steps to protect the Property while We are carrying out the Electrical Services, including but not limited to the removal of valuable and/or delicate items from the areas where We are working. We will not be liable for any damage which occurs as a result of Your failure to follow such instructions.
• 7.8 Where the carrying out of the Electrical Services is to last for more than one working day, We will where reasonably possible leave the Property in a clean and tidy state and minimise any disruption to Your use and enjoyment of the Property while work is being carried out. We will wherever possible store all tools and materials only in areas where work is being carried out or remove them from the Property at the end of each working day.

• 8.1 If any Products are supplied in the course of Us providing the Electrical Services, and You discover a defect with one or more of those Products or if the Product or Products have been incorrectly described, You should inform Us using the contact details above in Clause 3.
• 8.2 Within the first 30 calendar days after completion of the Electrical Services, You are entitled, at Your option, to a full refund, to keep the Product(s) at a reduced price, or to a repair or replacement.
• 8.3 After those first 30 calendar days, and for the first six months after completion of the Electrical Services, We will, at Our option, repair or replace any defective Products or, if a repair or replacement is not practicable or possible, or if a repair or replacement is unsuccessful, You are entitled to a full refund. Alternatively, You may keep the Product(s) at a reduced price. This right may not apply if We can prove that the defect has been caused deliberately or negligently by You, or as a result of Your failure to follow instructions given by Us or as included with the Product.
• 8.4 After the first six months after completion of the Electrical Services, if any Product develops a fault, You must prove that the Product in question was faulty at the time We supplied it and You took ownership of it. You may be entitled to a repair or replacement, or to a partial refund for up to six years depending upon the nature of the Product and how long it can reasonably be expected to last.

• 9.1 If there is a problem with the result of the Electrical Services, i.e. they have not been provided with reasonable care and skill, You are entitled to ask Us to repeat or fix the Electrical Services at no charge to You, or to get a price reduction if this is not possible.
• 9.2 We always use reasonable efforts to ensure that Our provision of the Electrical Services is trouble-free. If, however, there is a problem with the Electrical Services We request that You inform Us as soon as is reasonably possible. We will use reasonable efforts to remedy problems with the Electrical Services as quickly as is reasonably possible and practical.
• 9.3 We will not charge You for remedying problems under this Clause 9 where the problems have been caused by Us. If We determine that a problem has been caused by incorrect or incomplete information or action provided or taken by You, We may charge You for remedial work.
• 9.4 In cases where a price reduction applies, this may be any sum up to the full fees payable for the Electrical Services and, where You have already made payment(s) to Us, may result in a full or partial refund. Any such refunds will be issued without undue delay (and in any event within 14 calendar days starting on the date on which We agree that You are entitled to the refund) and made via the same payment method originally used by You unless You request an alternative method.
• 9.5 If You wish to complain about any aspect of Your dealings with Us, please contact Us in one of the following ways:

• 9.5.1 In writing, addressed to Mrs. P Campbell, NC Electrical, 3 Varnells Terrace, Hambleden, Henley on Thames, RG9 6SA
• 9.5.2 By email, addressed to Mrs. P Campbell at info@ncelectrical.uk 
• 9.5.4 By contacting Us by telephone on 01491 598604.

• 9.6 The business has access to an Alternative Dispute Resolution (ADR) service for our domestic installation, service, repair and maintenance contracts as part of the Which? Trusted Traders Endorsement.  If you choose to, you can refer your complaint to Which? Trusted Traders’ Alternative Dispute Resolution. You will need to contact Which? Trusted Traders on 02922 670 040 who can explain if you are eligible to use their Alternative Dispute Resolution.
• 9.7 As a Consumer, You have certain legal rights with respect to the purchase of goods or services. For full details of Your legal rights and guidance on exercising them, it is recommended that You contact your local Citizens Advice Bureau or Trading Standards Office.
• 9.8 If there is a problem with the result of the Electrical Services, i.e. they have not been provided with reasonable care and skill with 6 years of installation, and we have stopped trading You can claim with the NICEIC Platinum Promise.

• 10.1 If any consents, licenses or other permissions are needed from any third parties such as landlords, planning authorities, local authorities or similar, You must obtain them before We begin to provide the Electrical Services. 
• 10.2 We may ask you to move or remove certain furniture, fixtures and fittings in the Property before we begin work. Unless You and We specifically agree otherwise, this is Your responsibility.
• 10.3 You will ensure that We can access the Property at the Agreed Times to provide the Electrical Services.
• 10.4 You may either give Us a set of keys to the Property or be present at the Agreed Times to give Us access. We promise that all keys will be kept safely and securely by Us.
• 10.5 If You do not provide the necessary access to the Property or make it impossible for Us to provide the Electrical Services by failing to comply with any other provision in this Clause 10, and do not have a good reason for this, We will invoice you £75 + VAT (£90 inc. VAT) for an aborted visit.
• 10.6 You must ensure that We have access to a supply of cold running water.

• 11.1 Where the Agreement is made “on site”, You have a statutory right to a “cooling off” period of 14 calendar days. This period begins once the contract between You and Us is formed when the quote or costings is sent to You in writing either by e-mail or text.
• 11.2. If You subsequently accept the quote or booking with costs explained by e-mail, phone etc. then the 14 calendar day cancellation right does not apply.
• 11.3 If You cancel the work with 7 days of the start date, We will retain from the Deposit, if applicable, a sum to cover any net financial loss that We suffer due to the cancellation.
• 11.4 If You cancel the Electrical Services once they have begun, You will be required to pay for any goods and /or services supplied if the performance of the contract has begun with Your written agreement.